Serento Privacy Policy Statement

Our postal address is;
6 Caladenia Close
Elanora Hights, NSW, 2101

We can be reached via e-mail at service@serento.com.au or you can reach us by telephone at +61 2 99131460

Serento takes your privacy seriously. You must read and agree to the terms of this Privacy Policy before becoming a Serento member.

By accepting this Privacy Policy and User Agreement, you are consenting to our use of your personal information in the manner prescribed in this Privacy Policy. We will not share personally identifiable information about you. This document, subject to the requirements of Australian law and the Privacy Act 1988 (Cth), (including private sector provisions which came into effect on 21 December 2001) (i.e. the "Privacy Act") outlines the types of information Serento Products (all products and services provided by Serento) collect from users and how we store and use this data.

Information We Collect

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address.

We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages Customers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify Customers about updates to our Web site, used by us to contact Customers for marketing purposes, disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that Customers add to their shopping cart, ensure that visitors are not repeatedly sent the same banner ads, customize Web page content based on visitors' browser type or other information that the visitor sends.

Sometimes we may ask for some additional financial information, eg. If you are registering using a free web mail account email address, or if you are advertising with us. We use your financial information, to verify your name, address, and other contact information and to bill you for the use of our services.

If you book or advertise on our Site, we will collect information about bookings that you place with advertisers and those that are placed with you. We also collect other members comments (feedback) about you as well as feedback you leave about us (Serento) and others.

If you send us emails or letters, or if third parties send us correspondence about your activities on the Serento web site, we will collect and store such information.

If you are referred to Serento or pre-registered for Serento by another user providing a service for Serento that user may provide personal information about you to Serento. We will collect and store such information for a period.

How We Use Information

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address, calling us at the above telephone number.

With respect to Ad Servers: To try and bring you offers that are of interest to you, we have relationships with other companies that we allow to place ads on our Web pages. As a result of your visit to our site, ad server companies may collect information such as your domain type, your IP address and clickstream information.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address, calling us at the above telephone number.

Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them, a description of information that we maintain about them.

Customers can access this information by e-mail us at the above address, write to us at the above address.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, transaction information, communications that the consumer/visitor has directed to the site.

Customers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number.

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.